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How to use Promo?

How does Promo work?

Promo offers you high-quality footage, full-licensing, music, and editing tools to create a beautiful and effective video. Promo is easy, instant, and produces awesome results at an affordable price. It's also pretty fun to use.

Can I use the video after my subscription is over?

Yes. Videos you download are yours forever.

Where can I post videos I download?

You can post, publish, upload, and share your video on Facebook, Instagram, YouTube, Twitter, websites, blogs, and anywhere else on the web as much as you want.

Are you hosting the videos or can I download the file?

After you created and customized your video ad, you can download the video.
A downloaded Promo video is your property and comes with a lifetime license for unlimited sharing.

Can I sell videos I make?

Yes, Pro and Agency plan customers can resell or reassign videos to a different owner.
Please note that when you do this, your own rights (including the lifetime license) to use the video ad expires and pass along to the recipient.

Do you have an affiliate program?

No, we do not offer an affiliate program.

Is this a secure site for purchases?

Absolutely! We work with Stripe which guarantees your safety and security. All site communication and data transfer are secured and encrypted.

Can I use my promo video as a Facebook cover video?

Yes, you can use your Promo video as a Facebook cover video for your business page, we encourage you to. After you publish your video, you'll have the option to download it as a regular mp4 file and/or an "FB cover."

How Can I reach your 24/7 Customer Support?

To reach our customer support team please email support@promo.com and our team will be happy to help you and bring a smile to your face :)

What languages does Promo support?

You can create videos in every language. Some fonts are limited but all languages are supported.

Is Promo free to try?

Yes, signing up to Promo is 100% free, no credit card required.
You can create drafts, invite team members to view videos you create and get a sense of what Promo has to offer.

Can I cancel or change my plan anytime?

Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time. Annual purchases come with an awesome discount and run on a one-year billing cycle with cancellation available for the following year. We hope you'll fall in love with Promo and never want to leave (-:

Can I pause my account?

Yes, you can pause your account for up to two billing cycles if you’re subscribed to any of our monthly plans. The service starts on your upcoming billing cycle and allows you to create drafts, update your account, and keep your videos without paying for either one or two billing cycles. To pause your account, please contact our customer support team.

Will unused videos rollover?

Absolutely. Any unused video will roll over to the next month.
Videos accumulate in your account for as long as your subscription is active, even if you change your plan during your subscription period.

Will videos have your watermark or Promo mentions?

Videos you download are yours and do not have a watermark or Promo mention.

What file type is the video I download?

When you download a Promo video, you receive it in a mp4 format, 1280x720.

Do you provide photos that I can use?

100% yes! We provide over 650k photos in our FREE image library. There are no limits to how often you can use these images. :)

What's the pricing model?

It's really simple. We offer you flexible subscription plans to suit your needs. Browse our Pricing Page to learn more about your options.

Do you offer non-profit rates?

Special pricing for non-profit organizations and causes can be made available. Please contact our in-app customer support team so they can get more details and get your custom plan started.

Do you save credit card details?

No. Absolutely not. Your credit card details are not stored on our servers. The information goes directly from your computer to our payment service provider.

Still got questions?

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