FAQ

• What payment services do you support?
  We accept all major credit cards.

• Is this a secure site for purchases?
  Absolutely! We work with Stripe which guarantees your safety and security. All site communication and data transfer are secured and encrypted.

• Can I upgrade my plan?
  Yes, you can. You can upgrade your plan at any time. Any unused video credits will rollover to your new upgraded subscription plan.

• How does the billing cycle work?
  When you subscribe to any of our monthly plans, you will be billed monthly and your plan will renew each month based on your initial subscription date. Our Annual Plans have one-year billing cycles which are billed as one payment per year. Our annual plans will renew each year based on your initial subscription date.

• Can I downgrade my plan?
  You can downgrade your monthly subscription plan at any time from within the billing section of your account. The downgrade will take effect during the next billing cycle and all unused video credits will rollover to your downgraded plan. All annual downgrades will take effect on the following one-year billing cycle.

• Can I cancel my subscription?
  Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time. Annual Plans come with an awesome discount and run on a one-year billing cycle with cancellation available for the following year. We hope you'll fall in love with Promo.com and never want to leave (-:

• Can I update my card details?
  Yes. Go to the billing section of your account and update your payment information.

• I want only one video, do I have to sign up for a plan?
  Unfortunately, we don't offer single video options at this time.