FAQ

• How much does PromoAI cost?
  PromoAI subscriptions begin at $59 per month for a single user and increase according to the selected plan.

• Can you pay for PromoAI monthly?
  Absolutely, you have the option to pay on a monthly basis for your account. Simply select the monthly option on the pricing page, and you'll be able to pay on a per-month basis. Please note that the monthly plan does not offer any discounts. If you're seeking savings, we suggest considering the yearly plan instead.

• How does our pricing work?
  Our pricing structure primarily depends on the number of PromoAI videos you plan to utilize. After determining your needs, select your preferred subscription option: either monthly or annually. Payments are processed as a single upfront installment. If you purchase a plan for one year, you will pay for one year upfront.

• Which pricing plan is right for me?
  We understand that each business is unique, requiring specific features to support its marketing goals and objectives. Below you'll find the features included in the different plans to support your needs. If you need help in choosing the right plan for you, feel free to reach out to our support team.

• What is the 7 Days money back guarantee?
  If you’ve paid for a subscription in the last 7days and wish to cancel your account, you are entitled to a refund as long as you did not download, publish or schedule videos you have created, using our platform. For any questions, please reach out to us at support@promo.com

• What payment services do you support?
  We accept all major credit cards, Apple Pay & Google Pay.

• Do you offer any discounted plans?
  Yes, by choosing an annual plan, you will receive a significant discount.

• Can I upgrade my plan?
  Yes, you can. You can upgrade your plan at any time. Any unused video credits will rollover to your new upgraded subscription plan.

• Can I downgrade my plan?
  You can downgrade your monthly subscription plan at any time from within the billing section of your account. The downgrade will take effect during the next billing cycle and all unused video credits will rollover to your downgraded plan. All annual downgrades will take effect on the following one-year billing cycle.

• Does promo.com offer plans to nonprofits and NGOs?
  We are honored to support organizations making a positive impact globally. This is why we provide discounted rates for eligible nonprofit organizations. To learn more about our nonprofit plans and pricing reach out to our support team at support@promo.com.

• Is Promo.com a secure site for purchases?
  Absolutely. Our partnership with Stripe ensures the utmost safety and security for our clients. All communications and data transfers through our site are securely encrypted and protected.

• How does the billing cycle work?
  When you subscribe to any of our monthly plans, you will be billed monthly and your plan will renew each month based on your initial subscription date. Our annual plans have one-year billing cycles which are billed as one payment per year. Our annual plans will renew each year based on your initial subscription date.

• What happens to my unused PromoAI videos at the end of the billing cycle?
  Unused PromoAI videos do not carry forward to the following billing cycle. Your subscription will automatically renew with each billing cycle and your PromoAI video count will be reset. However, upgrading to a higher plan allows any unused PromoAI videos from your previous plan to roll over into the next billing cycle.

• Can I cancel my subscription?
  Monthly subscriptions are billed month to month. No contract. No obligation. You can cancel your monthly subscription at any time. Annual plans come with an awesome discount and run on a one-year billing cycle with cancellation available for the following year. We hope you'll fall in love with Promo.com and never want to leave :)

• Can I update my card details?
  Yes. Go to the billing section of your account and update your payment information.

• I want to generate only one video, do I have to sign up for a plan?
  Unfortunately, we don't offer paying for single video generations at this time.