Retention Manager

About The Position

Who we are 

Promo.com is the #1 video creation platform and at our core is the dedication to empower our customers to promote anything with the power of videos. 

What you’ll do

  • Lead the company’s retention strategy. You will initiate and manage cross-channel campaigns aimed at improving retention performance and will take full ownership of the company’s retention and revenue expansion KPIs.
  • Build a retention team. You will recruit and lead a team of sales and retention-focused professionals to scale our direct and automated retention activities.
  • Analyze retention data. You will actively monitor analytics, build reports, and present findings to identify and tackle retention pitfalls.
  • Find new opportunities. You will develop a deep understanding of the customers’ lifecycle journey to identify growth opportunities that will drive retention.
  • Collaborate with different departments. You will partner with relevant teams to develop and optimize programs dedicated to customers at risk of churning.  
  • Head a personalization strategy. You will build a road map for personalized content and loyalty programs to boost usage and customer delight, including hands-on calls with our top customers to increase retention and push revenue expansion.

Who you are

  • You have at least 3 years of proven experience with retention and sales in international markets - a must.
  • You have experience working with SaaS products - a must.
  • You have extensive knowledge of online business models and understand how to test and optimize the customer experience in order to deliver results.
  • You have excellent communication and interpersonal skills, as well as a very high level of English, both written and spoken.
  • You are a self-motivated, hands-on problem-solver with a can-do attitude.

Why Promo is the best place for you

  • We have an awesome product. Our cutting-edge video maker is helping small businesses everywhere reach their goals.
  • We work hard.  We are constantly striving to discover new and innovative ways to improve and maintain our status as the world’s leading video maker. 
  • We love to have fun. From weekly happy hours, holiday parties to jam sessions, we always enjoy each other’s company (during non-corona times, of course). 
  • We invest in people. We consider each employee a long term investment and we see value in continuously nurturing and training them.


You’ll work in our trendy Tel Aviv office in Ramat Hachayal, the center of Israel’s high-tech scene, and work with talented professionals across the entire company. 

We promise that you will always have room to grow, learn, and make a positive impact on the company and the people around you.

Tel- Aviv

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Promo.com is the #1 Video Creation Platform for Businesses and Agencies

What we do

We make creative videos accessible to all businesses, providing ready-made video templates, over 14 million premium video clips, curated licensed music and a user-friendly editor.

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Promo.com Team

The Promo.com team is a creative and passionate group of professionals who bring their expertise and innovation to every project. We take pride in working collaboratively and constantly test and advance our efforts to remain industry leaders.